Rockford Rentals, Inc. Your Party Professionals!
TERMS
Prices are for one day of use. This means the item can be picked up the day of, or one day prior to, the event day, and returned the day after (excluding most Sundays and holidays). All rentals are to be paid in advance except to pre-approved in-house charge accounts. We accept Cash, Check, Debit Card, Visa, MasterCard, Discover & American Express.
There is a non-refundable reservation deposit required on tents and large orders.
Rockford Rentals requires a 25% NON REFUNDABLE down payment to ensure your reservation, unless you notify us 6 weeks prior to your event.
DELIVERY & PICKUP
There is a delivery/pickup charge on all orders and varies with location. Deliveries and pickups must be assigned by us according to direction, truck capacity, etc. Your reservation and contract show default dates the day before and the day after your event. These reflect the rental period and do not designate the actual delivery and pick-up dates. Deliveries will be made as early as 1 day before an event, and pickups are generally 1 business day after.
Either you or your representative must be present at time of delivery and pickup to verify count, and sign for, or count will be considered accurate.
All general deliveries are to the ground floor or area within a reasonable distance from loading area, and must be accessible by our trucks. Additional fees may be assessed at delivery time by delivery foreman due to delivery complications not provided at time of reservation. Responsibility for rental items remains with the customer from the time of delivery to time of pickup. Please maintain that all equipment is secure and protected from the weather. It is the renters responsibility to have all items ready for pick-up at the spot where they were delivered in the containers they were delivered in.
SITE PREPARATION & EQUIPMENT CARE:
Tents: Please be sure your site is ready before our crew arrives. This includes lawns mowed, vehicles and equipment out of the way, and animal waste removed. The renter is responsible for calling JULIE (1.800.892.0123) and informing our crew of all underground obstacles such as septic, water, gas, etc. and any other conditions that might hinder the staking or anchoring of tents and equipment. Rockford Rentals is not responsible for damage to underground pipes or wires. Tents are temporary structures, meant to keep out most of the elements. However, during heavy downpours occasional leaks can occur. The use of Tiki torches, grills or any other open flame device is prohibited within 35 feet of all tents. Extra charges will be assessed for tent cleaning for spark or smoke damage.
Tables and Chairs are delivered folded and stacked. Set-up is an extra charge and needs to be arranged far in advance. They must be folded and stacked and ready for pick-up where they were delivered. The use of tape or staples is prohibited. Any tables and chairs (or any rental equipment) left out in bad weather will result in additional and/or replacement charges on top of the rental.
Dishes & all cooking equipment needs to be rinsed of food and beverage and put back in their racks if they came in one or a 20% cleaning charge will be assessed. You will be charged for dish replacement on top of the rental if missing, broken or chipped. Grills must be cool, emptied of briquettes and cleaned to receive $50 cleaning deposit.
Linens must be shaken free of food and other table objects and air dried to prevent staining and mildew, then loosely folded and put back dry in their original delivery containers. Extra charges will be assessed for wax removal and additional washings or handling (average $5 per piece). Do not launder. You will be charged for linen replacement on top of the rental if linen is not re-rentable.
DAMAGE WAIVER (EQUIPMENT PROTECTION FEE)
For your protection (and Rockford Rentals'), there is a required 10% charge above the rental fee. This protects you against accidental damage to rental equipment in your possession. This does not cover theft, mysterious disappearance, obvious neglect or service charges. If you have any questions please call Rockford Rentals 815.397.6084
***The damage waiver has been added to all prices on the website.