|Your Party Professionals!
Prices listed on this website are subject to change without notice. Prices are for
one day of use. This means the item can be picked up the day of, or one day
prior to, the event day, and returned the day after (excluding most Sundays and
holidays). All rentals are to be paid in advance except to pre-approved in-house
charge accounts. We accept Cash, Check, Debit Card, Visa, MasterCard,
Discover & American Express.
There is a non-refundable reservation deposit required on tents and large
Rockford Rentals requires a 25% NON REFUNDABLE down payment to ensure
your reservation, unless you notify us 6 weeks prior to your event.
DELIVERY & PICKUP
There is a delivery/pickup charge on all orders and varies with location.
Deliveries and pickups must be assigned by us according to direction, truck
capacity, etc. Your reservation and contract show default dates the day before
and the day after your event. These reflect the rental period and do not
designate the actual delivery and pick-up dates. Deliveries will be made as early
as 1 day before an event, and pickups are generally 1 business day after.
Either you or your representative must be present at time of delivery and pickup
to verify count, and sign for, or count will be considered accurate.
All general deliveries are to the ground floor or area within a reasonable
distance from loading area, and must be accessible by our trucks. Additional
fees may be assessed at delivery time by delivery foreman due to delivery
complications not provided at time of reservation. Responsibility for rental items
remains with the customer from the time of delivery to time of pickup. Please
maintain that all equipment is secure and protected from the weather. It is the
renters responsibility to have all items ready for pick-up at the spot where they
were delivered in the containers they were delivered in.
SITE PREPARATION & EQUIPMENT CARE:
Tents: Please be sure your site is ready before our crew arrives. This includes
lawns mowed, vehicles and equipment out of the way, and animal waste
removed. The renter is responsible for calling JULIE (1.800.892.0123) and
informing our crew of all underground obstacles such as septic, water, gas, etc.
and any other conditions that might hinder the staking or anchoring of tents and
equipment. Rockford Rentals is not responsible for damage to underground
pipes or wires. Tents are temporary structures, meant to keep out most of the
elements. However, during heavy downpours occasional leaks can occur. The
use of Tiki torches, grills or any other open flame device is prohibited within 35
feet of all tents. Extra charges will be assessed for tent cleaning for spark or
Tables and Chairs are delivered folded and stacked. Set-up is an extra charge
and needs to be arranged far in advance. They must be folded and stacked
and ready for pick-up where they were delivered. The use of tape or staples is
prohibited. Any tables and chairs (or any rental equipment) left out in bad
weather will result in additional and/or replacement charges on top of the rental.
Dishes & all cooking equipment needs to be rinsed of food and beverage and
put back in their racks if they came in one or a 20% cleaning charge will be
assessed. You will be charged for dish replacement on top of the rental if
missing, broken or chipped. Grills must be cool, emptied of briquettes and
cleaned to receive $50 cleaning deposit.
Linens must be shaken free of food and other table objects and air dried to
prevent staining and mildew, then loosely folded and put back dry in their
original delivery containers. Extra charges will be assessed for wax removal and
additional washings or handling (average $5 per piece). Do not launder. You
will be charged for linen replacement on top of the rental if linen is not
DAMAGE WAIVER (EQUIPMENT PROTECTION FEE)
For your protection (and Rockford Rentals'), there is a required 12% charge
above the rental fee. This protects you against accidental damage to rental
equipment in your possession. This does not cover theft, mysterious
disappearance, obvious neglect or service charges. (Does not include dishes or
glassware) If you have any questions please call Rockford Rentals 815.397.6084
|Contact Us: 815-397-6084 or 800-397-6084
|Contact Us: 815-397-6084